TERMS & CONDITIONS

TERMS AND CONDITIONS

 

CANCELLATIONS, NON-REFUNDABLE BOOKING FEES AND NO-SHOWS

Every appointment will require a non-refundable deposit. This will go towards the final balance of your service(s).
If you do not arrive for your appointment or cancel completely, your deposit will be retained.
If you know you are unable to attend your appointment, please let us know as early as possible so we can re-schedule your appointment, and offer the appointment to other clients.
(Please note, hair extension deposit will not be refunded in the case of cancellation)
We reserve the right to ask for payment in full before another booking will be made. If this is done, this amount will be treated the same as a booking fee and will be retained in full upon late cancellation or no-show.
If no booking fee is taken and you cancel within 24 hours, we reserve the right to ask for a late cancellation charge of 50% of the total appointment cost, then payment in full in advance, to book any future appointments.
If you do not show for your appointment and haven’t contacted the salon, you may be removed from the booking system. Please contact us to book a new appointment, we will require payment in full, in advance of any new appointment.

LATENESS

Please let us know if you are going to be late for your appointment, we can usually allow for a few minutes, however we may have clients after your appointment. So if you are more than 20 minutes late, we may have cancel your appointment and the above cancellation terms will apply.

COMPLAINTS

My priority is for you to be completely satisfied with the service you have received. If you are not happy with the service you have received, please let me know before you leave, or as soon as possible after the appointment. Should a problem arise, you must come into the salon within 48 hours of the issue arising to allow me to have a look in person and rectify any issues. It is extremely important that all clients are satisfied and happy and I will do my utmost to resolve any problems.

MAINTENANCE

After you have had your hair fitting, it is essential that you stick to your maintenance appointments. This is a very important part of wearing your extensions – to help look after your new hair and protect your natural hair from damage. Extensions that are not maintained are likely to damage the natural hair and/or not last as long.

COLOURING YOUR NATURAL HAIR

You are able to have colour refreshes whilst wearing your hair extensions e.g. root touch ups, t –section colour. It is not advisable to have more than this done as it can damage the bonds of the extensions. If you have altered your natural hair colour after your colour match has been carried out and hair has been ordered, you will be liable for additional costs incurred, such as exchanging hair or if hair cannot be returned due to returning policies, paying full amount of hair. With some ranges, the hair is ordered specifically for your colour match and is non-refundable. You will then need to order new hair to match your new colour and will not be given a refund or exchange on the original batch.

SERVICES BY OTHERS

If you have your extensions cut/topped up/removed or refitted by anyone other than our salon, no responsibility will be accepted for problems arising.

REMOVALS

You are required to return to the salon to have your extensions removed by us to ensure your natural hair stays in good condition; no responsibility will be accepted for any damages if extensions are removed by yourself, another salon or third party. We also require you to have your extensions taken out in the correct timescale given for the method you have fitted. No responsibility will be accepted for any damage caused beyond the recommended removal period.

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